How to order
Two ways to get a print: pick something ready-made from the shop, or send us your own model for a quote.
Ready-made pieces
- Choose a piece in the shop and add it to your cart.
- Check out with Stripe. You'll see the date it ships before you pay.
- We print it, check it, and ship it with USPS tracking.
Custom prints
- Pick the material, color and quantity on the custom prints page, then email us your file (STL, 3MF or STEP).
- We slice it on the profiles we print with and reply with a price and a ship date.
- You approve and pay. Nothing is charged before you say yes.
Engineering materials (ABS, ASA, nylon, polycarbonate and carbon-fiber blends) are by request: email us first and we'll tell you whether your part suits the material before quoting it.
How soon it ships
Every part is made to order, so the wait depends on how busy we are when you order:
| When we're | New orders ship |
|---|---|
| Quiet | Within 3 days |
| Busy | Within a week |
| Very busy | Within 2 weeks |
| Full | Paused for now. Leave your email in the shop and we'll tell you when we're open again. |
Right now: checking… Colors we order in for your job can add a few days; we'll tell you if so.
Shipping and payment
- We ship to US addresses only, by USPS Ground Advantage, for a flat $6.50, with tracking on every package.
- Payments go through Stripe. We never see your card number.
- New York sales tax is added to orders delivered in New York.
Questions
See the questions page, or email moonstacklabs@proton.me.