Questions
The things people ask most. Anything else, email moonstacklabs@proton.me.
What can you print?
Most things that fit on the printer's 256 mm build plate: mounts, brackets, organizers, enclosures, replacement parts, prototypes and small batches. Jobs up to 8 hours of print time are quoted right away; bigger ones we review by email first.
Which materials do you offer?
PLA, PETG and TPU as standard. Engineering materials (ABS, ASA, nylon, polycarbonate and carbon-fiber blends) are by request: email us first and we'll tell you whether your part suits the material.
Which colors can I pick?
PLA comes in 15 colors, PETG in 9 including clear, and TPU in 5. Black, white and gray are usually on the shelf; other colors we order in for your job, which can add a few days. The custom prints page shows which is which.
How much does a custom print cost?
Prices come from the real job: machine time ($5.50 an hour) plus material ($0.04 a gram for PLA, $0.05 for PETG; TPU and engineering materials are quoted per job), with a $12 order minimum. Shipping and any New York sales tax are added.
How long will my order take?
Within 3 days when we're quiet, a week when we're busy, and two weeks when we're very busy. When we're full we pause new orders and keep a waitlist. The shop shows the current ship date before you pay. More on the how to order page.
What files can I send?
STL, 3MF or STEP. For files over 25 MB, send a share link instead. If you don't have a model, describe the part and we'll tell you what's possible.
Where do you ship?
Anywhere in the US, from New York, by USPS Ground Advantage for a flat $6.50, with tracking.
How do I check on my order?
Reply to your order email or write to moonstacklabs@proton.me with your order number. When it ships, you'll get the tracking number.
Do you take large or repeat orders?
Yes. Tell us the quantity on the custom prints page and we'll quote the batch.